Customers & Calls
Every call answered, every customer kept posted, every deductible collected.
Caller
New estimate · rear bumper
2021 Accord · booked Thu 9:00am
What goes wrong now
Customers call to ask if the car is ready because nobody told them. After 5 the phone goes to voicemail and the next estimate goes to the shop down the street. Deductibles get chased at the counter.
- Answers every call and text, day and night, and books estimates into your schedule
- Answers "is my car ready?" from where the car actually is, because it sees the whole job
- Texts customers at every step: parts in, paint started, ready for pickup
- Sends deductible and payment links from your own payment account before pickup
- Answers in whatever language the caller speaks
- Tells callers it's an automated assistant, and every call opens with a recording notice
Customers & Calls, step by step
Fewer "is it ready?" calls, no missed estimates after hours, and deductibles paid before the customer walks in.
- Step 1
Your phone forwards to AXL when nobody picks up, and after you close.
- Step 2
AXL reads the estimate files you already export from CCC and the updates from your team, so it knows every car.
- Step 3
Anything unusual or upset goes straight to you or whoever's on duty.
Questions About Customers & Calls
What if a customer needs a person?
Upset customers, disputes and anything on your list of things a person handles go straight to you or whoever's on duty, with the details.
Do I need new software?
No. Keep CCC and your books. AXL works alongside them.