Terms of Service

The full agreement is signed with each shop. This is the short version. Last updated November 2026.

The service

• AXL answers calls and texts for your shop, drafts supplements, insurer follow-ups and customer messages for your approval, and does the office tasks you switch on.
• AXL doesn't hold your money, negotiate or adjust any customer's insurance claim, or make decisions on your human-only list.
• Features marked early access are offered as they roll out, and may change before launch.

Billing

• A monthly fee, month to month, as listed on your invoice. No annual contract.
• A one-time setup fee. Month to month, and either side can cancel with 30 days' notice.
• 30-day money-back guarantee: if you ask within 30 days of switch-on, we refund the setup fee and the first month, turn off the call forwarding and hand back your data.

Your data

• Your customer data, call log and rules belong to you. We keep anonymized call statistics to improve the service.