Claims & Supplements
Hidden damage written up, insurers chased, rentals extended, so claims stop stalling.
What goes wrong now
After tear-down, the damage the first estimate missed is money the insurer owes you, but only if someone writes it up and chases it. Adjusters take days to call back, rentals run out, and cars sit waiting on approvals nobody had time to follow.
- Reviews each estimate after tear-down against your team's photos and notes, and flags what looks missed
- Drafts the supplement from your shop's own estimate, with the photos attached, for you to approve
- Follows up with insurers on a set schedule until claims and supplements are approved
- Asks for rental extensions before the rental runs out, when a repair runs long
- Keeps a running total of supplement dollars won
Claims & Supplements, step by step
A text per car with what looks missed and what it's worth, and claims that move instead of sitting.
- Step 1
Your estimator adds tear-down photos and notes the way they do today.
- Step 2
AXL drafts what's missing and texts it to you. Reply Y and it goes to the insurer.
- Step 3
AXL follows up until it's approved, and tells the customer and the schedule when it is.
Questions About Claims & Supplements
Does AXL decide what the insurer pays?
No. AXL drafts from your estimate and you approve it; the insurer decides. AXL never negotiates or adjusts the customer's claim.
Does it replace my estimator?
No. It's a second set of eyes on every estimate and a follow-up that never forgets, so nothing gets missed on a busy day.