Your shop's name is on every call. We act like it.
You're responsible for your customers' cars and your shop's reputation. So AXL is built to check with you, stay on your side of the claim, hand off to a person when it matters, and never touch your money.
You stay in charge of the claim.
The two rules everything else is built on.
- You approve, AXL sends. Every supplement, every message to an insurer and anything that costs money comes to you as a text first. Nothing goes out without your OK.
- Never the customer's adjuster. AXL only follows up on your shop's own estimate and paperwork. It never negotiates, settles or adjusts a customer's insurance claim. That stays between the customer, their insurer and you.
How AXL handles your customers, money and data
Questions about how it works with insurers? We'll walk you through it during a free office review.
Some calls always go to a person
Upset customers, disputes, injuries, legal questions, and anything you add to the list. AXL takes the details and gets a person, every time.
We never hold your money
Deductible and payment links are created on your own payment account. Customers pay you directly. AXL invoices its fee separately.
Honest with every caller
Every call starts with a recording notice, as Florida law requires, and we do the same everywhere. If a caller asks, AXL says it's an automated assistant.
Honest numbers
We only show results we've measured at a real shop. No made-up customers, quotes or percentages on this site.
Texting by the rules
Status updates go only to customers who gave their number for that. Marketing texts need written consent and always honor STOP. Every texting number is registered with the carriers first.
Your data stays yours
Your customers, estimates, call log and rules belong to you. If you leave, you take them with you.
Frequently Asked Questions
Do I have to switch from CCC?
No. Keep CCC. AXL reads the estimate files every shop can export and works alongside it. We're also applying for CCC's official app program.
Does AXL deal with insurers on the customer's claim?
AXL only follows up on your shop's own estimate and paperwork, and nothing goes out without your OK. It never negotiates or adjusts the customer's claim. You approve, AXL sends.
What does it cost?
It's custom: priced to the work AXL takes on at your shop, after a free office review. Month to month, no annual contract, with a 30-day money-back guarantee.
How long does setup take?
About a week. We spend time with you at your shop, connect your estimate exports, phone and payment account, test it together, and switch it on.
Will AXL replace my front desk?
No. It takes the calls, follow-ups and chasing off their plate, so they get hours back for the customers and cars in front of them.